Returns / cool down period

As a customer you have the right to a so-called cooling-off period of 14 working days to return the received product without reason. Exceptions to this are personalized products / customization. The items can only be returned unused and undamaged. If we have already received your payment, we will return to you the purchase price including our shipping costs, after good receipt of the return shipment. The shipping costs you make yourself when returning are for your own account.

More information about this cool down period or right of withdrawal can be found here.

Return shipment

To create a return shipment, we use the SendCloud return portal. Click on this link to create a return shipment. Note that you need the previously obtained tracking number.

Cost

Only the costs of the return shipment are for own account.